Any questions? Let Travel Club take care of them for you! Click on a subject heading below to view questions and answers relating to your selection.
You can participate in the program on-line at
http://travelclub.superfast.com. Alternatively, you can complete the Travel Club application form available at the Reception Desk on board one of our vessels.
Once you have registered to the program, you will receive your temporary membership card enabling you to collect points. Your personalized membership card will be issued and mailed to your address once you have reached 3.000 points valid for two years.
Each time you travel with Superfast Ferries, present your membership card your ticket and boarding card to the Reception on board. While on board, present your card to the cash register before placing your order for consumptions/purchases.
The redemption certificate is valid for 6 months period. Redemptions for discounted trips cannot be combined or used with other promotional offers and require 2 days prior notice in advance. Discounts apply for trips (outbound and inbound) taking place only in low and shoulder season. Before claiming your selected redemption, please ensure you have enough points in your account. Unused or expired redemption certificates will not be replaced or extended and points can not be re-credited to a member’s account.
You can upgrade your accommodation to the next higher category with the issuance of a redemption certificate before the ticket issuance and at least 2 days prior to travel date only at Head Office or alternatively with the issuance of a redemption certificate on the trip date only on board. Accommodation upgrade points are per cabin category and apply to an one-way trip. Accommodation upgrade is always subject to availability.
You may contact Travel Club and have direct information. Alternatively, members receive statements twice a year by postal mail or on-line members may visit
http://travelclub.superfast.com at the section Account information.
In the case of loss, damage or malfunction of your Travel Club card, please inform the Reception on board or Travel Club. Your card will be replaced within a period of 25 days from report of loss or damage. Until a replacement is available, you are kindly requested to retain your ticket and boarding card in order to claim retroactive credit in your account.
In the case of loss or damage of your Temporary Travel Club card, please contact Travel Club for an immediate replacement.
You may contact Travel Club for an immediate update of your personal file. Alternatively, members can report any kind of modification at the Reception on board or send information by postal mail or on-line members may visit
http://travelclub.superfast.com in the section Account information and complete the respective personal data fields.
If you are a current member of our Travel Club programme, you can activate your online membership account by
clicking here. Activation is free and offers a wide range of benefits, such as:
- Access your statements online and help us build a greener environment
- Accumulate additional points by joining programmes targeted for our active members
- Review all of your transactions onboard of any of our ships for up to last three years
- Using your online account your communication with us is now a breeze
- Stay informed on the latest developments regarding Superfast Ferries